Privacy policy

This Privacy Policy describes how we collect, use and transfer your personal data both when you use www.defrogarden.pl and offline.

For complete information, we recommend that you read this Privacy Policy in its entirety.

1. DATA ADMINISTRATOR

The administrator of personal data is DEFRO R. Dziubeła Spółka komandytowa with its registered office in Ruda Strawczyńska 103 A, 26-067 Strawczyn – hereinafter DEFRO. The administrator is the entity that decides on the purposes and means of processing personal data.

In all matters related to the processing of your personal data, you can contact us by post to the address indicated above, as well as by sending e-mail correspondence to the data protection officer (DPO) appointed in our company (IOD) – iod@defro.pl

2. WHEN DO WE COLLECT PERSONAL DATA?

3. WHAT TYPES OF PRESONAL INFORMATION DO WE COLLECT

For example, when you contact our hotline by phone, we may collect marketing information (for example, about your habits/preferences/behavior and other information recorded during our conversations with you), details of any complaints or comments you make, information about purchases and any products that require service (including product code, defects found, repairs) and information about your situation that is relevant to the provision of our services. If you contact us to request a product replacement, we may also process your payment information. Please note that calls to our hotlines may be recorded for quality control purposes.

When you contact us via chat, the scope of processing includes the following personal data that Smartsupp may process as part of the Smartsupp service:

4. PURPOSE OF DATA PROCESSING

The DEFRO company is one of the largest central heating boilers in Europe. for solid fuels. In connection with the implementation of our business purpose, we process personal data for the following purposes:

PURPOSE OF PROCESSINGLEGAL BASIS AND PERIOD OF STORAGE OF PERSONAL DATASTORAGE TIME
Conclusion and performance of a contract with a client or contractorArticle 6 par. 1 lit. b and letter f of the GDPR (the Administrator’s legitimate interest is considered to be contacting the client or employees/co-workers of the client/contractor as part of the actions taken to conclude the contract, as well as its implementation.For the duration of the contract. After this period, until the expiry of the deadlines for claims arising from the contract in accordance with the provisions of the Civil Code and others.
Establishing, pursuing claims and defending against such claims343 / 5 000
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Article 6 par. 1 lit. f of the GDPR (a legitimate interest pursued by the Administrator is considered to be taking action to pursue claims and defend against claims – in this respect, data of the client / contractor, their employees and associates are collected to the extent necessary to pursue claims or defend against them.
Until the final conclusion of the proceedings conducted in connection with the pursuit of claims or defense against a claim, and in the case of enforcement proceedings, until the final satisfaction of the claims pursued. If the time limit for pursuing claims is shorter than the period for storing settlement documents for tax purposes, DEFRO will store such documents for the time necessary to fulfill the tax and accounting obligation (5 years from the end of the year in which the event giving rise to tax consequences took place).
Conducting complaints and complaint proceduresArticle 6 par. 1 lit. b and f of the GDPR – the legitimate interest pursued by DEFRO is considered to be taking action in connection with the consideration of complaints, including contacting the client/contractor or his employees/co-workers, as well as recording telephone conversations for the purposes of telephone handling of telephone notifications.1 year after the expiry of the warranty or consideration/settlement of the complaint.
Archiving documents regarding concluded contracts, including billing documentsArticle 6 par. 1 lit. c and f GDPRUntil DEFRO fulfills individual legal obligations related to the storage of documents, and specified in individual legal provisions.
in relation to documents, the storage of which has not been explicitly specified in legal regulations, for the time possible to pursue claims in accordance with the implementation of the Administrator’s legitimate interest.
Conducting marketing activities without the use of electronic means of communication, as referred to in the Act on the provision of electronic services and the Telecommunications Law.Article 6 par. 1 lit. f of the GDPR – the legitimate interest pursued by DEFRO is considered to be taking actions to promote its activities.Until the objection referred to in Art. 21 GDPR and inform us in any way that you no longer wish to receive such information.
Conducting marketing activities using electronic communication means referred to in the Act on the provision of electronic services and the Telecommunications Law, including in particular via e-mail, SMS, direct telephone contact.Article 6 par. 1 lit. and the GDPRUntil you withdraw your consent to carry out such activities for which you have previously consented. After the consent is withdrawn, these data will be processed for evidentiary purposes, to be demonstrated for the purposes of any inspections or claims in this respect – i.e. max. 6 years from the date of withdrawal of consent.
Quality assessment of services provided.Article 6 par. 1 lit. a RODO – the legitimate interest of the administrator is to conduct research on the assessment of the quality of services provided, market and needs research.Until the consent is withdrawn, no longer than 1 year from the receipt of the opinion.

Providing personal data, depending on the purpose of processing, may be a statutory or contractual requirement or a condition necessary to conclude a contract. To the extent that you want to use the services of DEFRO, providing data will be necessary in order to conclude a contract, as well as in order for us to fulfill our legal obligations. The consequence of not providing data is the inability to conclude a contract. For all other purposes, when their processing is based on consent – their provision is voluntary. The consequence of not providing data will be that DEFRO will not be able to take appropriate action to the extent that you have not provided the data. Consent may be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. DATA RECIPIENTS

We may disclose your personal data to entities that provide us with services. Examples of service providers we work with:

Our service providers are obliged to maintain the confidentiality of your personal data and are not allowed to use this data for any purpose other than providing the services they offer us.

Personal data may also be transferred to state authorities and other authorized bodies on the basis of relevant legal provisions and to the extent indicated in legal provisions.

6. TRANSFER OF DATA TO THIRD COUNTRIES

DEFRO processes data only in the countries of the European Union and the European Economic Area. It does not transfer them to third countries.

7. PROCESSING OF PERSONAL DATA IN AN AUTOMATED MANNER

Personal data will not be processed in an automated manner.

8. RIGHTS OF PERSONS WHOSE DATA REFER TO IN THE SCOPE OF DATA PROCESSING

Each person whose data is processed has the following rights regarding their personal data that we process, in accordance with the conditions set out in applicable regulations:

To exercise your rights, please contact us using the data from the Data Administrator section.

9. SECURITY

The website is equipped with security measures to protect personal data under the control of the Administrator against loss, misuse and modification. The Administrator ensures that it protects all disclosed information in accordance with applicable regulations and security protection standards, in particular:

10. COOKIES MECHANISM. LINKS TO OTHER SITES

Some areas and functions of the Website may use cookies, i.e. text files saved on the computer of the person visiting the Website, identifying it in a way necessary to enable certain operations. Cookies are used, among others, to remember the data necessary to log in the user. The condition for the operation of cookies is their acceptance and not deleting them from the disk.

Detailed information on cookies can be found in Cookies Policy.

11. CHANGE OF PRIVACY POLICY

This version was last updated on April 14, 2023. From time to time, we may change this Policy, which we will inform you about by updating this section.

The Website Administrator reserves the right to change the above privacy policy at any time and place, while committing to immediately publish a new privacy policy on the Website’s pages.
and informing all registered Users about this fact by e-mail

The data administrator reserves the right to make changes, withdraw or modify the functions or properties of the Website’s websites, as well as to cease operations, transfer rights to the Website and perform any legal actions permitted by applicable law.

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Defro Garden is a Polish brand with many years of experience in working with steel elements that brings beauty and design to the garden. A brand of exclusive and high-quality garden hearths created by DEFRO – a leader in working on the burning technique. The classic form and workmanship of the highest quality materials make the products timeless. Thanks to their unique design, these hearths perfectly match the architecture of the garden, complement and add charm to it.

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